RETURN & REFUND POLICY
RETURN and REFUND POLICY:
Here at TianliUK.com, the satisfaction of clients is our first priority. In some cases, however, you might find yourself in the position of needing to return the items.
30 Day No-Quibble Guarantee
If, for any reason you are unhappy with an item you have received, you may return it within 30 days, Unopened and in its Original condition.
Upon receipt, we will be happy to give you a full refund for the item.
Alternatively, you may wish to exchange it for another. Please note that post and packing costs are non-refundable.
Returning an Item
To return an item, please first fill in the return form.
Refund – the customer has 14 days from the date of delivery to inform us about their wish to return the product (for no reason at all) After this date the customer has additionally 14 days to ship back the goods. Upon receipt of the goods, we will send a refund for the item.
Warranty – all products come with a 24-month warranty
Items that were not received
In case you did not receive the product :
If there is no proof of delivery from Royal Mail – we would start an investigation by our side, and based on the results of the investigation, we can offer you:
- a FULL REFUND for the lost item OR
- alternatively, you may wish to receive another product